Frequently Asked Questions

FAQs2019-04-06T21:20:27+00:00
What kind of traveling experience should I expect with Intercity?2019-04-06T19:33:04+00:00

Stretch out and prepare yourself for seamless, stress-free travel. This is the “black car experience” – relaxing, personalized and convenient.

Drivers arrive at least 15 minutes prior to your departure time. After confirming the driver using the details in your app, he or she will check your photo ID and you’ll be on your way. Our vehicles are always clean and roomy with complimentary water and ample charging for your electronic devices. Most professionals use their own hot spots for faster speeds, but some vehicles may provide wifi as well. We welcome your feedback, as we are always looking for ways to improve the overall experience for our riders.

What type of vehicles do you use and how many seats are there per vehicle?2019-04-06T21:05:46+00:00

The vehicles will vary based on the number of passengers sharing the ride. All of the vehicles are late models with leather seats, cup holders and charging stations for phones and laptops. Also, very important, your comfort is a priority so we sell no middle seats… ever.

How does your Same-Day Roundtrip service work?2019-06-24T19:44:51+00:00

It works exactly the way it sounds – we drive you there, we wait for you and we drive you back in the same day. This way we help you to avoid the inconvenience and expenses of an overnight stay.

 

What if I need different routes, pick-up/drop-off points or departure/return times?2019-04-06T21:07:06+00:00

Our routes are set according to repeated travel trends. But if you desire a route or schedule that is not displayed, it’s simple – just tell us from where and to where you’d like to go and the timing of your schedule. We’ll coordinate with our drivers and set that trip up for you. In rare cases where we cannot accommodate your request, we will communicate that to you immediately so that you will have the maximum amount of time to make alternate arrangements.

Is Intercity expensive?2019-06-24T19:45:18+00:00

It depends, how valuable is your time? What are your alternatives?

When you drive yourself, you’re hostage behind the steering wheel and, as a result, the opportunity cost of all the things you’re not getting done increases in direct proportion to the length of your trip.

On a flight which has 30 minutes of actual airtime, the total process door to door is approximately 2 1/2 hours one way. You’ll have 5x the amount of productivity – say, working on your laptop – riding with Intercity than you would with commercial flights on distances too long to drive but too short to fly.

Passenger trains are much slower and often run behind schedule (which can bottleneck your planning), not to mention only leaving one time per day usually.

 

What kind of vetting does Intercity require for drivers?2019-04-06T21:09:12+00:00

We take your safety very seriously. Drivers are required to go through a third-party vetting process with the municipalities in which they operate. This is usually the local police or sheriff’s department. We use the same vetting process as all of the top black car services in the market.

What is the cancellation policy?2019-04-06T21:10:30+00:00

We’ve found that most people plan their trips ahead of time and book Intercity travel in advance. Trip cancellations made at least 24 hours before the scheduled departure will receive a full refund – no questions asked. Unfortunately, we are unable to offer refunds for trips cancelled within 24 hours of the scheduled departure. However, in these cases, we do issue a coupon for 50% off of your next Intercity trip.

Why is Intercity better than driving myself for city-to-city transportation?2019-04-06T21:10:45+00:00

The inconvenience of driving is directly proportional to the value of your time. When you are driving, you are not doing much else. Being hostage behind the steering wheel gets more costly as the traveling distance grows. Whether you’re completing billable work, prospecting, or just getting organized, you’ll have extra hours to put yourself in a better position with your workload and work/life balance. Opportunity cost may be intangible, but it is as costly as real money out of your pocket.

In addition, if you spend those traveling hours being more productive, you’ll get to do things that you would not have otherwise gotten to when you arrive back home that evening. Your productivity – or lack of productivity – will have a domino effect. We’re here to help you stay on the profitable side of that equation.

Why is Intercity better than trains for city-to-city transportation?2019-04-06T21:10:57+00:00

The rail infrastructure in the U.S. is not only nonexistent in many places, but is aging, resulting in slower travel. Passenger trains usually take a back seat to the more profitable freight trains. This can cause delays and decreasing reliability with respect to scheduling ahead. Intercity is a better option because we take you to places where trains do not and offer more convenient and flexible scheduling. Our cars offer a more private, controlled environment as well.

Why is Intercity better than airplanes for city-to-city transportation?2019-04-06T21:11:06+00:00

Intercity focuses on transporting riders those distances that are too long to drive and too short to fly, as well as bringing them back the same day. On shorter distances, commercial air travel is more time consuming than most realize and is much less productive than being driven when you consider factors such as how long you actually get to work on your laptop or read important documents.

On a trip of 2 1/2 hours one way, you’ll only have approximately 30 minutes of actual airtime. The remaining time will be spent riding to or from the airport, waiting in any number of lines and waiting at the terminal for the flight to depart. Intercity is a real 2 1/2 hours of seamless working time. If your time is as valuable as we suspect it is, you just can’t beat that.

Why is Intercity better than Uber/Lyft for city-to-city transportation?2019-06-24T19:46:51+00:00

Intercity uses professional, thoroughly vetted drivers who are already in the business of transporting people – they are in “quiet mode” by default. Intercity is the only car service platform optimized for travel to nearby cities. The experience is elevated considerably by always using upscale black cars, so you have plenty of space to either work or relax in comfort. With the same-day roundtrip, we drive you there, we wait for you and we drive you back.

 

Why is Intercity better than black car services for city-to-city transportation?2019-06-24T19:45:54+00:00

You don’t want to go through trial and error experience with different car service companies to travel to cities that are too short to fly and too long to drive. With Intercity, you have the platform that has partnered with transportation companies that have the highest standards of drivers, vehicles and amenities necessary for longer trips. This will also give you the best cost benefit for these type of trips. Additionally, Intercity is powered by a free downloadable app which is easy-to-use and accessible from anywhere.

How can I contact Intercity if I have any questions?2019-06-03T20:40:06+00:00

We are always available via email at contact@rideintercity.com, the contact form on the website, or by calling us at (704) 706-3563. We will be happy to answer any of your questions or offer clarification on any point within 24 hours of receipt. If matters need to be escalated due to time-sensitivity or any other reason, our outbound call center will call the number we have for you on file or attached to your message.